Procedure

1. Navigate to Mail Areas & Queues → Query.
   The Quarantine tab displays by default.
2. Click the Deferred tab.
3. Under Criteria, configure the following:
   • Search: Select the device.
   • Dates: Select a date and time range.
4. Specify values for the following:
   • Sender
   • Recipient(s)
   • Reason
5. Click Display Log. The results appear at the bottom of the screen showing the timestamp, sender, recipient, size, the reason for deferring the message, the host (or device), and the next retry time.
6. To change the display, do any of the following:
   • To sort the table, click any of the column headings (except reason).
   • If too many items appear on the list, click the arrow buttons on top of the list to move to the next page or select the desired page to view from the drop-down list.
   • To change the number of items that appears in the list at a time, select a new display value from the drop-down list at the bottom of the table.
7. To view details about any postponed message, click the Timestamp for the item. The message and all of its details appears.
8. To resend any message, click the check box next to it in the query result table, and then click Release.
9. To delete any message, click the check box next to it in the query result table, and then click Delete.

   Note If you reconfigure a device as a child device and it has deferred messages in its deferred queue, then you register it to a parent device, you will not be able to view any of the original deferred messages on the child device from the parent device management console. Handle all deferred messages before changing device roles.