Releasing Quarantined Messages Parent topic

End-users may release quarantined mails by doing one of the following:

Procedure

  • Requesting assistance from the administrator:
    The administrator can then release the quarantined mails from the IMSS management console.
    1. Choose Mail Areas & Queues → Query from the menu.
      The Quarantine tab displays by default. If it does not display, click Quarantine.
    2. Under Criteria, configure the following:
      • Search: Select the quarantine area, the reason the message was quarantined, and the scanner that scanned the message.
      • Dates: Select a time range.
    3. Specify values for the following:
      • Sender
      • Subject
      • Recipient
      • Attachment
      • Rule
      • Message ID
      Tip
      Tip
      When querying a message containing multiple recipients or attachments, type *string* (where string is the name of one of the recipients or attachments).
    4. Click Display Log.
      The results appear at the bottom of the screen showing the timestamp, sender recipient, subject and reason for quarantining the message.
    5. To change the display, do any of the following:
      • To sort the table, click any of the column headings (except reason).
      • If too many items appear on the list, click the arrow buttons on top of the list to move to the next page or select the desired page to view from the drop-down list.
      • To change the number of items that appears in the list at one time, select a new display value from the drop-down list on the bottom of the table.
    6. To view details about any quarantined message, click the timestamp for the item.
      The Quarantine Query screen appears showing the message and all of its details.
    7. To resend any message, click the check box next to it in the query result table, and then click Release.
    WARNING
    WARNING
    Trend Micro does not recommend resending messages that violated antivirus filters. Doing so could put your network at risk.
  • Accessing the EUQ management console:
    1. Log on to the EUQ management console from the computer where the program was installed, or remotely across the network. To access the EUQ management console remotely, go to:
      • Primary EUQ Service: https://<target server IP address>:8447
      • Secondary EUQ Service: https://<target server IP address>:8446
    2. Upon successful logon to the EUQ management console, click the subject line of any spam message on the Spam Quarantine screen to access the Quarantine Message screen.
    3. Click Not Spam to release the message.