Component Update Issues Parent topic

IM Security displays the result of an automatic or manual update through the following screens:
  • Summary
  • Log Query
Use one of the above methods to determine whether component update was successful. Otherwise, refer to the following section to troubleshoot update issues.

Procedure

  1. Check the Summary screen or query update logs to verify whether there are component update errors. If there are, try to follow the suggestions provided by the error messages or logs.
  2. Select the location from which IM Security receives updates. The default location is Trend Micro ActiveUpdate Server.
    If Intranet location containing a copy of the current file or Other update source is enabled as the update source (Updates → Source), check whether the folder contains the latest components.
  3. If Trend Micro ActiveUpdate Server is enabled as the update source, check the connection from the IM Security server to the ActiveUpdate server.
    1. Run nslookup to make sure the IM Security server can resolve the ActiveUpdate server’s FQDN.
    2. Ping the following address from the IM Security server:
      http://imsecurity16-p.activeupdate.trendmicro.com/activeupdate
    3. Telnet the ActiveUpdate server at port 80 to make sure the IM Security server can connect using HTTP.