Report Generation Issues Parent topic

Procedure

  1. If there are messages or logs related to the report issue, check for the possible solutions offered by the logs or messages.
  2. Ensure that there is at least 128 MB free disk space available on the IM Security program folder or the report module cannot run and generate reports.
  3. Check the database connection by opening the IM Security database through Microsoft SQL Server Management Studio.
  4. Enable report debug logging.
    1. Open the file TMReportExCfg.xml.
      The default location is: C:\Program Files\Trend Micro\IM Security\
    2. Change the value of DebugLogLevel from 0 to 3.
  5. Generate a one-time report with a limited date range (for example, from 05.01.2014 to 05.09.2014).
  6. If IM Security is unable to generate a one-time report, send <root>:\Program Files\Trend Micro\IM Security\debug\TMreportEX.log to Trend Micro support.