Log Issues Parent topic

One of the following issues may occur:
  • An error occurs trying to query and display logs
  • Unable to export logs

Procedure

  1. Ensure that there is at least 128MB free disk space available on the IM Security database folder. Otherwise, delete older log entries.
  2. Check the database connection by opening the IM Security database using Microsoft SQL Server Management Studio.
  3. If any of the above tasks do not solve the issue, contact Trend Micro support.