Trusted Contacts apply to all types of file and content protection. The Trusted Contacts list defines the contacts who IM Security trusts globally, regardless of the Selected or Exempted Contacts list. Users that belong to the Trusted Contacts list will be automatically exempted from virus scans, blocking, and content filtering.

The Trusted Contacts list is a configurable list. The IM Security agent notification account, which is automatically created during installation, is the default entry in this list. Delegate trusted contacts by adding their SIP addresses as TrustyAccounts values for the TM_LCSHookSetting instance in IM Security Windows Management Infrastructure (WMI) property.

By default, IM Security adds the agent notification account in the Trusted Contacts list (see Configuring Administrator Notification Settings). Plan and designate the users that will belong in a list according to organizational needs.