Endpoint Encryption Agent Installation Error Codes Parent topic

The following table describes the error codes for Endpoint Encryption agent installation errors. Use it to understand the problem and resolution for a specific installation error.
Note
Note
Make sure that the endpoint meets the minimum system requirements before deploying Endpoint Encryption agents. Microsoft .Net Framework 2.0 SP1 or above is required. For information about system requirements, see the Endpoint Encryption Installation and Migration Guide.

Installation Error Codes

Agent
Error Code
Problem and Resolution
File Encryption
1603
Unable to install the Endpoint Encryption agent. A required resource may be unavailable. Restart the endpoint and try the installation again. If the problem persists, contact Trend Micro Support.
Full Disk Encryption
-3
The user name or password is invalid. Verify the credentials and try to log on to PolicyServer again.
-6
Unable to install the Endpoint Encryption agent. A required resource may be unavailable. Restart the endpoint and try the installation again. If the problem persists, contact Trend Micro Support.
-13
The endpoint does not meet the minimum system requirements. Upgrade the RAM or disk space and try to install the agent again.
Encryption Management for Microsoft BitLocker
1603
Unable to install the Endpoint Encryption agent. A required resource may be unavailable. Restart the endpoint and try the installation again. If the problem persists, contact Trend Micro Support.
-13
Unable to install the Endpoint Encryption agent. Microsoft BitLocker requires Trusted Platform Module (TPM). The endpoint either does not support TPM, TPM is not enabled in BIOS, or TPM is locked by another logged on user. Enable TPM in BIOS or contact the system administrator for assistance.
-14
Unable to install the Endpoint Encryption agent. The operating system is not supported. Install one of the following supported operating systems and then try again:
  • Windows 7 32-bit or 64-bit, Ultimate or Enterprise edition
  • Windows 8 32-bit or 64-bit, Professional or Enterprise edition
  • Windows 8.1 32-bit or 64-bit, Professional or Enterprise edition
-15
Full Disk Encryption is already installed.
-16
Unable to install the Endpoint Encryption agent. The endpoint is already encrypted.