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Setting an Agent Communication Schedule for a Managed Product
Procedure
Open the
Control Manager
console.
Navigate to
Administration
→
Settings
→
Agent Communication Schedule
.
The
Agent Communication Schedule
screen appears.
Select the managed product schedule to modify.
The
Set Communicator Schedule
screen appears.
Define the schedule. Specify a new time or use the default setting:
To specify a new setting, change the appropriate time slots in the schedule bar and then click
Save
To use the default setting, return to the
Agent Communication Schedule
screen. Select the schedule to apply and click
Reset to Default Schedule