Updating Agents in the Staging Environment Parent topic

  1. Navigate to Update → Agents → Staging Environment.
    The Staging Environment screen appears. The update details about agents in the Staging Environment screen apply to the selected tabs (Patches, Add-ons, Fingerprints, or Data-stealing Malware).
  2. View updated and outdated agents to determine if a manual update is needed. Or, view the Available Updates list to determine if you need to take action on available updates.
    Note
    Note
    If you did not add DLP Network Monitor to your DLP system, network agent details are set to zero (0).
  3. Click the following tabs to take action as needed:
    • Patches automatically download and display on the console. When you deploy patches, all agents in the staging environment should install (unless the agent is offline). You can also deploy them to production, rollback to the last patch status, or manually update a patch.
    • Add-ons are sent by email or communication channel. Since only some customers require add-ons, they are not automatically downloaded from the official server. After receiving an add-on, upload it manually to the console and add it to your environment. You can also deploy it to production or delete it.
    • Fingerprints are automatically created by DLP by the server or remote crawler. Auto-update is selected by default causing the fingerprints to auto-install when generated to all staging environment agents. However, if you clear the Auto-update checkbox, you can select the fingerprint on the Available Updates list and click Deploy to install to all staging environment agents.
    • Patterns are data stealing malware patterns. Patterns are automatically downloaded and installed.
  4. On the Updates: Staging Environment screens, click the number of Outdated Agents.
    Note
    Note
    Outdated agents are agents that failed to install an update (perhaps they were offline during the installation).
    A list of agents whose updates did not install appears.
  5. On the Outdated Agents list, click Deploy Update to attempt the install again.
    Tip
    Tip
    For patches, add-ons, and fingerprints, clicking Deploy to Production synchronizes production environment versions with the staging environment versions. Patterns are automatically installed.

    Available Updates Quick Reference Table

    Update Type
    Sources
    Tasks
    Patches
    Trend Micro ActiveUpdate Server
    • Automatically
    • Click Manually Upload Update
    • Install updates to all agents in the staging environment
    • Roll back to last patch status
    • Deploy to production
    Add-ons
    Trend Micro Email or Other
    • Click Manually Upload Update
    • Add (install) to agents in the staging environment
    • Deploy to production
    • Delete from agents in the staging and production environments
    Fingerprints
    Data Loss Prevention Server
    • Created automatically
    • Deploy (install) to all agents in the staging environment
    • Deploy to production
    DSM Patterns
    Trend Micro ActiveUpdate Server
    • Automatically
    • View data-stealing malware patterns