Updating Agents in the Production Environment Parent topic

  1. Navigate to UpdateAgentsProduction Environment.
    The Production Environment screen displays the update status.
  2. Select a tab to view update status and available updates for that tab.
    • Patches or hot fixes are installed to all production agents from the staging environment. Click Rollback if you need to roll back to the prior version.
    • Add-ons are installed to all production agents from the staging environment. However, you can click Delete to delete them from the production agents.
    • Fingerprints are generated by the server or remote crawler and are downloaded from the server. Clicking Deploy deploys all fingerprints to the production environment agents. Or, select Auto-update to auto-install fingerprints to all production environment agents when generated.
    • Patterns are data-stealing malware patterns updated automatically from the ActiveUpdate server. Click a pattern to view details about when it was installed.
  3. On the Updates - Production Environment screens, click the number of Outdated Agents.
    Note
    Note
    Outdated agents are agents that failed to install an update (perhaps they were offline during the install).
    A list of agents whose updates did not install appears.
  4. From the Outdated Agents list, click Deploy Update to attempt the install again.