About Licenses Parent topic

A license for Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support (“Maintenance”) for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro’s most current Maintenance rate.
A Maintenance Agreement is a contract between your organization and Trend Micro. It establishes your right to receive technical support and product updates in return for the payment of applicable fees. When you purchase a Trend Micro product, the License Agreement you receive with the product describes the terms of the Maintenance Agreement for that product.
Note
Note
The Maintenance Agreement has an expiration date. Your License Agreement does not. If the Maintenance Agreement expires, agent detection can still occur. However, you will not be able to download and update patches and DSM patterns from the update server. Nor will you be entitled to receive technical support from Trend Micro.
Typically, ninety (90) days before the Maintenance Agreement expires, you will start to receive email notifications, alerting you of the pending discontinuation. You can update your Maintenance Agreement by purchasing renewal maintenance from your Reseller, Trend Micro Sales, or on the Trend Micro Online Registration site URL:
https://olr.trendmicro.com/registration/