Renewing the Maintenance Agreement Parent topic

Trend Micro or an authorized reseller provides technical support, virus pattern downloads, and program updates for one (1) year to all registered users, after which renewal maintenance must be purchased.
If the Maintenance Agreement expires, scanning will still be possible, but virus pattern and program updates will stop. To prevent this, renew the Maintenance Agreement as soon as possible.

Procedure

  1. To renew the Maintenance Agreement, do one of the following:
    • To purchase renewal maintenance, contact the same vendor from whom the product was purchased. A Maintenance Agreement extending protection for another year will be sent by post to the primary company contact listed in your company’s Registration Profile.
    • To view or modify the company’s Registration Profile, log on the account at the Trend Micro online registration website: https://olr.trendmicro.com/registration/us/en-us
  2. To view the Registration Profile, specify the Logon ID and password created when the product was first registered with Trend Micro (as a new customer), and then click Login.