| VPN Error 800 - Unable to establish the VPN
connection. |
PPTP packets from the VPN client cannot reach the Deep Edge
server.
|
- - Ping the Deep Edge
appliance, assuming pinging is allowed (that is, not
blocked) between the PPTP client and the Deep Edge appliance.
Confirm that you have network connectivity between the PPTP
client and the Deep Edge
appliance.
- - To allow PPTP traffic, configure the network firewall to
open TCP port 1723 and to forward IP protocol 47 for Generic
Routing Encapsulation (GRE) traffic to the Deep Edgeserver. Some
firewalls refer to IP protocol 47 as VPN or PPTP
pass-through.
|
| VPN Error 734 - The PPP link control protocol
terminated.
|
The protocol between the PPTP client and Deep Edge server is
mismatched.
|
For security considerations, Deep Edge appliance only
supports MS-CHAP Version 2 and Point-to-Point Encryption. Make sure
the PPTP client supports these two protocols.
|
| VPN Error 691 - Access denied because user name and/or
password is invalid on the domain |
User name and/or password is invalid. |
Input the correct user name and/or password or ask your
System Administrator to reset the password.
|
