SSL and VPN Troubleshooting

If there are problems setting up SSL VPN, the following list explains some general troubleshooting guidelines:

Verify that the client can ping the Deep Edge appliance successfully.
Verify that the client can access the SSL VPN-configured TCP or UDP port.
Verify that the Windows client configuration file openvpn.ovpn is configured the same as the https://<appliance_server_IP_address>/Config/openvpn.ovpn file.
Verify that the mobile client configuration file mobile.ovpn is configured the same https://<appliance_server_IP_address/Config/mobile.ovpn.

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