If administrators have problems setting up SSL
VPN, here are some general troubleshooting guidelines:
Procedure
Verify that the client can ping the Deep Edge server successfully.
Verify that the client can access the SSL VPN-configured TCP or UDP port.
Verify that the Windows client configuration file
openvpn.ovpn is configured the same as the
https://<Deep Edge_server_IP_address>/Config/openvpn.ovpn
file.
Verify that the mobile client configuration file mobile.ovpn is
configured the same https://<Deep Edge_server_IP_address/Config/mobile.ovpn.