Understanding SSL VPN Error Messages Parent topic

Error Message Explanation Recommended Action
TCP: connect to X.X.X.X:8445 failed, will try again in 5 seconds: Connection refused SSL VPN client cannot reach the Deep Edge server.
  1. Ping the Deep Edge server, assuming ping is allowed (that is, not blocked) between the SSL VPN client and the Deep Edge server. Confirm that Administrators have network connectivity between the SSL VPN client and the Deep Edge server.
  2. To allow SSL VPN traffic, configure the network firewall to open the SSL VPN-configured TCP or UDP port to the Deep Edge server.
SIGTERM[soft,auth-failure] received, process exiting Username and/or password is invalid. Specify the correct username and/or password or ask an Administrator to reset the password.