Upgrading Firmware Parent topic

From time to time, Trend Micro releases a firmware upgrade that applies to the product. Find available firmware upgrades at http://downloadcenter.trendmicro.com.
Updating the firmware ensures that Deep Discovery Web Inspector has access to new and improved security features when they become available.
You can upgrade the firmware on Deep Discovery Web Inspector using one of the following methods:
  • The Deep Discovery Web Inspector management console.
  • Plan deployment from Deep Discovery Director. For more information, see the Deep Discovery Director documentation.
    You can use this method if Deep Discovery Web Inspector is registered to Deep Discovery Director.
Upgrade the firmware on Deep Discovery Web Inspector using the following method:
Note
Note
Ensure that you have finished all management console tasks before proceeding. The upgrade process may take some time to complete. Trend Micro recommends starting the upgrade during off-peak office hours. Installing the update restarts Deep Discovery Web Inspector.

Procedure

  1. Obtain the firmware image.
    • Download the Deep Discovery Web Inspector firmware package from the Trend Micro Download Center at:
      http://downloadcenter.trendmicro.com
    • Obtain the firmware package from your Trend Micro reseller or support provider.
  2. Save the package to any folder on a local computer.
  3. Go to Administration → Product Updates → Firmware.
  4. Next to Firmware version, verify your firmware version.
  5. Browse for the firmware update package.
  6. Click Install.
    Tip
    Tip
    You can access the command line interface to view the installation process.
    After the installation has completed, Deep Discovery Web Inspector automatically restarts and the web console log on page appears.
  7. Perform the following post-installation steps:
    • Clear the browser cache.
    • Manually log on to the web console.
    • If Deep Discovery Web Inspector is using an internal Virtual Analyzer that connects to the Internet through a proxy server, reconfigure the proxy settings for the internal Virtual Analyzer.