You can use the network packet capture to provide information to Trend Micro Support for troubleshooting a problem.

Choose a single or multiple network interfaces on which to simultaneously capture network packets and then start the capture. After enough time has elapsed to capture data, you can stop the capture. Deep Discovery Web Inspector automatically compresses the capture files. You can then download the compressed packet capture files for analysis.

The packet capture for each interface saves as an individual file using the naming convention of capture-{interface}-{date:time}.pcap. After the network packet capture completes, Deep Discovery Web Inspector automatically compresses all .pcap files for that capture and saves them in one compressed package file named capture-{date}.tgz. For example, if you perform a packet capture on the eth0 network interface on July 27, 2017, the capture file is named capture-eth0-20170727082849.pcap and the compressed file is named capture-20170727082849.tgz

The compressed file displays in the down-loadable list. You can either download or delete the compressed file.

Once you download and uncompress the .tgz file, each individual .pcap file is available for examination.