Exporting and Downloading Debug Files Parent topic

Export and download your debug file to provide information to Trend Micro Support for troubleshooting a problem.

Procedure

  1. Go to Administration → System Maintenance → Debug Logs.
    • By default, the debug level is set to Error.
    • If desired, you can set the debug level to Debug and specify an IP address or IP address range on which to collect debug-level logs.
      Changing the log level setting restarts the service. See Configuring Debug Log Level.
    Important
    Important
    If you change the log level, you must wait for Deep Discovery Web Inspector to collect a sufficient number of logs at the new log level before exporting/downloading the debug log.
  2. If log level is set to Debug, perform one of the following:
    • Enter an IP address in IP.
    • Enter an IP address range in IP Range.
  3. Click Export.
  4. Wait for the export to complete. The time required depends on the amount of data to export.
  5. Click Download.

What to do next

After downloading the debug file, you must delete the current export result before performing another export.