Diagnostics Parent topic

For any issue not mentioned, run diagnostics and provide a test result and debug log to your Trend Micro Deep Discovery Inspector support provider.

Procedure

  1. To run diagnostics, open the Preconfiguration Console and do the following:
    1. Select 4) System Tasks, and press ENTER.
    1. Follow the instructions in Performing a Diagnostic Test in the Deep Discovery Inspector Installation and Deployment Guide.
  2. To obtain the debug log:
    1. Go to https://<appliance IP address>/html/troubleshooting.htm.
    2. In the left panel, click Debug Logs.
    3. In Debug Log Settings, set the debug level to Debug for the related module.
      Important
      Important
      To avoid performance loss, only set the debug level to Debug for required modules. Contact your support provider for advice on how to set the level to debug and obtain the debug report.
    4. Click Save.
    5. If possible, reproduce the issue.
    6. Select one or more debug logs to export.
      • Select Export debug log to export the debug log.
      • Select Export advanced debug log to export all the advanced debug logs.
      • Select one or more dated debug logs under Export advanced debug log to export the advanced debug log for that date.
    7. Click Export.
      Important
      Important
      To conserve system resources, only perform one export at a time.
    8. In Debug Log Settings, click Reset to default log settings.
    9. In Debug Log Maintenance, click Purge Debug Logs.