Applying a Service Pack / Version Upgrade Parent topic

The following procedure is for manual upgrades only. For more information about upgrading via Deep Discovery Director, see the Deep Discovery Director product documentation.

Procedure

  1. Back up appliance configuration settings. For details, see Backup / Restore.
  2. If you have registered Deep Discovery Inspector to Apex Central, record the Apex Central registration details.
    Note
    Note
    Deep Discovery Inspector migrates the current product settings after the service pack / version upgrade is complete so that you do not need to reconfigure settings. Deep Discovery Inspector re-registers to Apex Central automatically after the firmware update completes.
  3. Download the Deep Discovery Inspector firmware image from the Trend Micro website or obtain the image from your Trend Micro reseller or support provider.
  4. Save the image to any folder on a computer.
  5. Go to Administration → Updates → Product Updates → Service Packs / Version Upgrade.
  6. Browse to locate the folder where you saved the firmware image.
    Tip
    Tip
    The image file has an .R.tar extension.
  7. Click Upload.
    WARNING
    WARNING
    Performing the next step restarts Deep Discovery Inspector. Make sure that you have finished all product console tasks before continuing.
  8. Click OK.
    Deep Discovery Inspector upgrades the firmware and restarts.
  9. Wait 5 minutes for the upgrade progress screen to load. Optionally, click Refresh in the browser to view the upgrade progress screen.
  10. Wait for the mangement console Log On screen to load.
  11. Clear the browser cache. For details, see Clearing the Browser Cache.
  12. Log back on to the management console.
  13. If Deep Discovery Inspector is registered to Apex Central, register the product again. For details, see Registering to Apex Central.