Using the Unlock Feature Parent topic

Trend Micro Apex One administrators control security settings of all Security Agents in the network. Depending on administrator-configured settings, specific features may be locked.
The Security Agent unlock feature grants temporary administrative privileges, allowing access to all locked features. Administrators can use this to troubleshoot problems locally, without having to change global/server settings. An administrator's password is required to unlock administrative privileges.
On the main console, the lock button indicates the setting of the unlock feature.
Lock button Unlock feature setting
icon_lock_locked.jpg
The unlock feature is disabled. Some features in the Security Agent are locked.
icon_lock_unlocked.jpg
The unlock feature is enabled. Temporary administrative privileges are granted to allow access to all locked features in the Security Agent.
To use the unlock feature, click the lock button (icon_lock_locked.jpg) from the main console. Provide the administrator password and then click OK.
The Security Agent will be locked if:
  • The lock button (icon_lock_unlocked.jpg) on the main console is clicked.
  • The main console is closed.
  • The Security Agent has remained unlocked for 10 minutes.
  • The Security Agent is restarted.
  • The agent endpoint is restarted when the Security Agent is unlocked.