Notifications Overview

To minimize the amount of time administrators need to monitor Worry-Free Business Security Services and to ensure administrators receive early warnings via email about looming outbreak situations, set the server to send notifications whenever there are abnormal events on the network.

By default, all events listed on the Notifications screen are selected and trigger the server to send a notification to administrators.

Table 1. Action Required Notifications

Event Type

Description

Threat Events

Antivirus - Threats unresolved

Actions taken against virus/malware threats were unsuccessful.

The detection count does not include the following scan action: Passed a potential security risk

Antivirus - Real-Time Scan disabled

Real-Time Scan is disabled on endpoints.

Antispyware - Threats unresolved

Actions taken against spyware/grayware threats were unsuccessful due to one of the following:

  • Endpoints with spyware/grayware detections need to restart to completely remove the threats.

  • Unable to delete spyware/grayware in protected system files.

  • Denied access (copy, open) to the detected spyware/grayware components.

  • A user stopped scanning before the scan completed.

  • Unable to determine the action taken. Contact your support representative.

System Events

Update - Outdated agents

Outdated Security Agents require component updates.

Smart Protection Services - Agents disconnected

Security Agents configured for Smart Scan cannot connect to the Smart Protection Services or the service is not available.

License Events

License - Expired

License expired.

License - Expiring in less than 60 days

License is going to expire soon.

License - Seat usage is more than 110%

Seat usage is greater than 110%.

License - Seat usage is more than 100%

Seat usage is greater than 100%.

Apple Push Notification Service Certificate Events

Apple Push Notification service certificate: Expired

The Apple Push Notification service certificate has expired.

Apple Push Notification service certificate: Revoked

The Apple Push Notification service certificate has been revoked.

Apple Push Notification service certificate - Removed

The Apple Push Notification service certificate has been removed from the Worry-Free Business Security Services web console.

Apple Push Notification service certificate - Expiring soon

The Apple Push Notification service certificate is about to expire.

Table 2. Warning Notifications

Event Type

Description

Threat Events

Antivirus - Virus detections exceed threshold

Virus/Malware threats detected on endpoints exceed the specified number within the specified time period.

Antispyware - Spyware/Grayware detections exceed threshold

Spyware/Grayware threats detected on endpoints exceed the specified number within the specified time period.

Web Reputation - URL violations exceed threshold

URL violations exceed the specified number within the specified time period.

URL Filtering - URL violations exceed threshold

URL violations exceed the specified number within the specified time period.

Predictive Machine Learning - Unknown threat detections exceed threshold

Unknown threat detections exceed the specified number within the specified time period.

Behavior Monitoring - Behavior Monitoring violations exceed threshold

Behavior Monitoring violations exceed the specified number within the specified time period.

Network virus - Network virus detections exceed threshold

Network virus detections exceed the specified number within the specified time period.

Device Control - Device Control violations exceed threshold

Device Control violations exceed the specified number within the specified time period.

Data Loss Prevention - Data Loss Prevention violations exceed threshold

Data Loss Prevention violations exceed the specified number within the specified period.

Application Control - Application Control violations exceed threshold

Application Control violations exceed the specified number within the specified time period.