Customizing Notifications

You can customize the subject line and the message body of each event notification.

Warning:

Do not change the information enclosed in square brackets.

  1. Go to Administration > Notifications.
  2. Click the Action Required or Warnings tab.
  3. Click the event you want to customize.
  4. Include relevant tokens and edit the text as desired.

    Token

    Description

    Alert Type

    %COMPANY_NAME

    Inserts the customer's company name

    All

    %COMPUTER_PURCHASED_SEAT_COUNT

    Inserts the number of desktop/server seats available in your license

    License - seat usage is more than 110%

    License - seat usage is more than 100%

    %COMPUTER_USED_SEAT_COUNT

    Inserts the number of desktop/server seats in use

    License - seat usage is more than 110%

    License - seat usage is more than 100%

    %COUNT

    Inserts the number of detections

    Warning events: All

    %DATE

    Inserts the number of days remaining on the license

    License - expired

    License - expiring in less than 60 days

    %DATE_TIME

    Inserts the time and date of the event

    Antivirus - Threats unresolved

    Antivirus - Real-Time Scan disabled

    Antispyware - Threats unresolved

    Update - outdated agents

    Smart Protection Services - Agents disconnected

    %DEVICE_LIST

    Lists a maximum of 25 affected devices and their IP address

    Antivirus - Threats unresolved

    Antivirus - Real-Time Scan disabled

    Antispyware - Threats unresolved

    Update - outdated agents

    Smart Protection Services - Agents disconnected

    Warning events: All

    %FROM

    Inserts the starting time and date of the event

    Warning events: All

    %LICENSE_LINK

    Inserts the URL of the Customer Licensing Portal website

    License - expired

    License - expiring in less than 60 days

    License - seat usage is more than 110%

    License - seat usage is more than 100%

    %MOBILE_SEAT_COUNT

    Inserts the number of mobile device seats available in your license

    License - seat usage is more than 110%

    License - seat usage is more than 100%

    %MOBILE_USED_SEAT_COUNT

    Inserts the number of mobile device seats in use

    License - seat usage is more than 110%

    License - seat usage is more than 100%

    %NUMBER

    Lists the number of events

    Antivirus - Threats unresolved

    Antivirus - Real-Time Scan disabled

    Antispyware - Threats unresolved

    Smart Protection Services - Agents disconnected

    Warning events: All

    %SUBJECT_PREFACE

    Inserts the subject

    All

    %THRESHOLD%

    Provides the threshold of an event

    Update - outdated agents

    License - seat usage is more than 110%

    License - seat usage is more than 100%

    Warning events: All

    %TO

    Inserts the ending time and date of the event

    Warning events: All

    UTC%OFFSET

    Inserts the time zone information

    Action Required events: Threat events, system events, Apple Push Notification service certificate events

    Warning events: All

    %WEB_CONSOLE_LINK

    Inserts the URL of the console

    Antivirus - Threats unresolved

    Antivirus - Real-Time Scan disabled

    Antispyware - Threats unresolved

    Update - outdated agents

    Smart Protection Services - Agents disconnected

    Warning events: All

    Subject: [Action Required] Antivirus - Real-Time Scan disabled: %NUMBER
    Message: Trend Micro Worry-Free Business Security Services Notification 
    * Antivirus - Real-Time Scan disabled: %NUMBER 
    * Report time: %DATE_TIME
    * Affected endpoints:
      %DEVICE_LIST
      See more details on %WEB_CONSOLE_LINK. 
    * Suggestion: 
      Enable Real-Time Scan on all endpoints to stay protected.
    Subject: [Action Required] Antivirus - Real-Time Scan disabled: 5
    Message: Trend Micro Worry-Free Business Security Services Notification 
    * Antivirus - Real-Time Scan disabled: 5 
    * Report time: November 21, 2016
    * Affected endpoints:
      PC_1
      PC_2
      PC_3
      PC_4
      PC_5
      See more details on http://wfbs-svc.trendmicro.com. 
    * Suggestion:    
      Enable Real-Time Scan on all endpoints to stay protected.
  5. Click Save.