Resolving Encryption Issues

The following table describes the possible scenarios that might prevent Worry-Free Business Security Services from encrypting the endpoints.

Table 1.

Issue

Description

BitLocker is not installed

BitLocker is not installed on the endpoint.

See https://technet.microsoft.com/en-us/library/jj612864(v=ws.11).aspx for more information on how to install BitLocker.

Operating system is not supported

The endpoint runs a version of Windows that does not support encryption.

See Full Disk Encryption System Requirements for more information.

System partition does not exist

The system partition does not exist on the endpoint. Reinstall Windows and make sure that the system partition is created.

System partition format is not supported

The startup disk and system partition must be in supported format. Reinstall Windows and format the startup disk and system partition to supported format.

See Full Disk Encryption System Requirements for more information.

System partition is not active

The system partition on the endpoint is not active. Use the Disk Management tool on Windows to mark the system partition as active.

System partition is too small

The system partition does not have enough free space.

See Full Disk Encryption System Requirements for more information.

Possible solutions:

Trusted Platform Module (TPM) compatibility issue

The Trusted Platform Module (TPM) is not compatible with Windows. Initialize TPM to resolve the issue.

See https://technet.microsoft.com/en-us/library/cc753140(v=ws.11).aspx for more information.

Trusted Platform Module (TPM) is disabled in BIOS

TPM must be enabled in BIOS.

See https://technet.microsoft.com/en-us/library/cc753140(v=ws.11).aspx for more information.

Trusted Platform Module (TPM) owner password not set

A TPM owner password must be created.

See https://technet.microsoft.com/en-us/library/cc753140(v=ws.11).aspx for more information.

Trusted Platform Module (TPM) is not initialized

TPM must be initialized on the endpoint.

See https://technet.microsoft.com/en-us/library/cc753140(v=ws.11).aspx for more information.