Encryption Statuses

The following table describes the scenarios of possible encryption statuses.

Table 1.

Encryption Status

Description

-

The endpoint runs an operating system that does not support encryption.

Decrypted (user)

At least one disk was encrypted by Worry-Free Business Security Services and then decrypted by the user. Send the encryption command again to manage the endpoint.

Decrypting...

BitLocker is decrypting the endpoint.

Decrypting... (paused)

The decryption process is paused by the user. Resume decryption from the endpoint.

Decrypting... (user)

At least one disk was encrypted by Worry-Free Business Security Services and then decrypted by the user. Send the encryption command again to manage the endpoint.

Encrypted

The endpoint is encrypted.

Encrypted (user)

At least one disk was encrypted by the user and not managed by Worry-Free Business Security Services. Send the encryption command to manage the endpoint.

Encrypting...

BitLocker is encrypting the endpoint.

Encrypting... (paused)

The encryption process has been paused by the user. Resume encryption from the endpoint.

Locked

Unable to encrypt or decrypt the endpoint. The endpoint has been locked by BitLocker. Unlock the endpoint first.

Not encrypted

Possible scenarios include:

  • The endpoint is never encrypted.

  • Worry-Free Business Security Services decrypted the endpoint.

  • The user encrypted and then decrypted the endpoint.

Partially encrypted

New disks are added to the endpoint. Send the encryption command again to encrypt the new disks.

Pending

The domain that the endpoint belongs to has changed. Worry-Free Business Security Services will automatically send the encryption command again the next time the Security Agent reports to the server.

Suspended

BitLocker protection has been suspended by the user. Resume protection on the endpoint to encrypt or decrypt it.

Unable to encrypt

Worry-Free Business Security Services cannot encrypt the endpoint.

See Resolving Encryption Issues for more information.

Unknown

Worry-Free Business Security Services cannot obtain the encryption status. The endpoint might be running a version of the Security Agent that does not support encryption. Try sending the encryption command to update the status.

Unsuccessful

Encryption or decryption was unsuccessful. Look up the error code in the link below to troubleshoot the issue.

https://msdn.microsoft.com/en-us/library/windows/desktop/dd542648(v=vs.85).aspx