Resolving Synchronization Issues

When the Common Active Directory Synchronization Tool cannot connect to your Active Directory, Worry-Free Business Security Services displays the "Active Directory synchronization - Unsuccessful" event in the Action Center. An error icon () also appears in the Last Synchronized column on the Active Directory Integration screen.

  1. Run the Common Active Directory Synchronization Tool.
  2. Click Synchronize Now.
  3. If the synchronization result is unsuccessful, verify the following settings on the Common Active Directory Synchronization Tool console.
    • Pairing code

    • LDAP server and authentication settings

    • Proxy settings, if specified

  4. Click Synchronize Now again.