Creating Report Templates

  1. Go to Reports > New Report.

    The New Report window opens.

  2. Specify the following:
  3. Select the date range:
    • One-time report

      Option

      Description

      Last 24 hours

      Calculates the report with data received from 12 midnight up until the moment the report is generated (based on the selected time zone).

      Note:

      The time zone that the report depends on is the one that the reseller selected when creating the profile. It is not determined by the customer's machine.

      Last 7 days

      Calculates the report with data from the last 7 days (excluding today’s data).

      Last 30 days

      Calculates the report with data from the last 30 days (excluding today’s data).

      Specific range

      The "From" date must be later than or equal to the first date of the last month (Remote Manager only stores the last and current month's data); the "To" date cannot be later than today.

    • Recurring report

      Option

      Description

      Daily report

      The end date must be later than today. Then every day in the specified range generates a report based on the previous day's data.

      For example, if the range is set from Jan-27-2009 to Jan-29-2009, then:
      • On the 27th, Remote Manager generates a report based on the 26th

      • On the 28th, Remote Manager generates a report based on the 27th

      • On the 29th, Remote Manager generates a report based on the 28th

      Weekly report

      Remote Manager generates the weekly report every Monday using the previous week's data. Therefore, to generate a report for this week, set the end date to at least Monday of the following week.

      Monthly report

      Remote Manager generates the monthly report every second day of the month using the previous month's data. This means that to generate a report for this month, set the end date to at least the second day of the following month.

  4. Specify the following report format elements:
    Option Description
    Report format

    Reports can be exported to PDF or CSV files.

    Report language

    Trend Micro Remote Manager supports English, French, German, Italian, Japanese, Simplified Chinese, and Spanish.

    Note

    This information is for internal use and does not display on the report itself.

  5. Click Next. The Select Report Data screen appears.
  6. Select a report template and the data to be generated.
    Note:

    If the reseller is not connected to the customer’s server or if no data is available, data does not display for the customer.

  7. Click Next. The Generate report for specific customers screen displays.
  8. Select the customers that will generate this report.
  9. Specify the email report details. Recipients under Mail To options come from the company contact list. You can also add email addresses that will receive the generated reports.
    Note:

    Each selected customer will have different email recipients. You can add or delete email recipients depending on the customers.

  10. Optional: Select Enable to display the customer's logo.
  11. Click Done. Remote Manager adds the template to the list of report templates.