To manage Hosted Email Security from the Trend Micro Remote Manager web console, a customer's Hosted Email Security account must register with Remote Manager.
If the reseller added the product to your account from Licensing Management Platform, you do not need to do the following steps.
After entering the GUID or Authorization Key and clicking Connect, it can take as long as ten minutesfor Hosted Email Security to complete the connection to the Remote Manager web console.
New Hosted Email Security data can take as long as three hours before it updates on the Remote Manager web console. Hosted Email Security Customer information is updated once a day.