Customers Data

The Customers screen provides you with basic customer information and displays a summary count of important events affecting your customers.

Important:

To modify individual customer information, you must sign in with a Licensing Management Platform account and click the Licensing Management Platform link at the top right corner of the screen. You cannot modify customer information directly from the Remote Manager console.

Table 1. Customers Data

Item

Description

Company

The name of the company as configured in Licensing Management Platform

Click the Company name to manage individual customer and licensing settings.

For more information, see Individual Customer Settings.

Contact Person

The contact name for the company as configured in Licensing Management Platform

Phone

The contact phone number for the company as configured in Licensing Management Platform

Products

A comma-separated list of all products licensed by the company

Threat and System Events

A summary count of all "Action required" (red) and "Warning" (yellow) threat or system events currently affecting the customer

Click the count to open the <Customer> screen and view specific details regarding the event type.

For more information, see Managed Product Events.

License Events

A summary count of all "Action required" (red) and "Warning" (yellow) licensing events currently affecting the customer

Click the count to open the <Customer> screen and view specific details regarding the event type.

For more information, see Renewing Licenses.

Last Transaction

The last date and time that an event change (e.g. a license transaction or a system threat) occurred for the customer.