You should identify basic customer information before you create the customer account. Fields to note include First and Last Name (as it will appear on reports and notifications), Time zone (of the customer), and Language (in which the customer will receive reports and notifications). Before you add a customer and install the Agent on the managed server, make sure you have written approval to perform tasks to access, monitor, and manage the customer's resources.
You can click New Customer from the Banner, or from the Customers tab.
This feature is only for Worry-Free Business Security Services and Cloud Edge.
After adding the customer, profile changes can only be made from the Trend Micro Licensing Management Platform.