The customer Notification tab allows you to configure the types of event notifications that Remote Manager sends to the configured recipients, third-party remote management and monitoring tools, and the type of email content sent.
You can accept the global notification settings or customize the settings per customer.
For more information about global notification settings, see Configuring Global Notification Settings.
Account manager: Select the Licensing Management Account for the representative that manages the customer
Additional recipients: Type the email addresses of any other people that you want Remote Manager to notify about the customer's events
You must first integrate Remote Manager with ConnectWise and also enable individual ConnectWise settings per customer before Remote Manager can send the notifications.
For more information, see Integrating Kaseya.
For more information, see Integrating Autotask.
Use global notification event settings: Applies the globally-configured event settings to the customer
Click the link to view the global settings and make any necessary modifications that apply to all Remote Manager customers.
Use custom notification event settings: Select to display a list of all event settings for all products available in Remote Manager
Enable the required notification event types and configure any necessary settings for the products specific to the customer.
For more information about the event types available, see: