What's New

Release Date: August 2018

The following table outlines the new features and enhancements in Trend Micro™ Remote Manager™.

Feature

Description

Role-based Access Control

Licensing Management Platform allows partners to define the level of access granted on the Remote Manager console. You can view your user role type to the left of your account name on the Remote Manager banner.

Worry-Free Business Security Services support

Cloud Edge support

Other enhancements

  • Action Required and Warning events and notifications display separately even if the event type is the same

  • Removal of inactive references to Worry-Free Business Security servers

    For more information, see Managing the Worry-Free Business Security Server.

Release Date: April 2018

The following table outlines the new features and enhancements in Trend Micro™ Remote Manager™.

Feature

Description

Worry-Free Business Security 10.0 compatibility

Added support for new Worry-Free Business Security 10.0 features, including Predictive Machine Learning detections, log query, and more.

For more information, see Worry-Free Business Security in Remote Manager.

API key generation

Automated API key generation allows you to integrate Trend Micro Remote Manager with third-party programs.

For more information, see Generating an API Key.

Worry-Free Business Security Services Aggressive Scan support

Worry-Free Business Security Services integration provides a more in-depth scan option and anti-malware removal capability to enhance the protection against threats at the device level.

For more information, see Managing Worry-Free Business Security Services.

Release Date: January 2018

The following table outlines the new features and enhancements in Trend Micro™ Remote Manager™ in the January 2018 release.

Feature

Description

ConnectWise Manage integration enhancements

Upgraded integration supports RESTful API and the embedded Remote Manager console.

For more information, see ConnectWise Manage Support.

Worry-Free Services Plug-in for ConnectWise Automate enhancements

Upgraded plug-in supports the automatic deployment of Security Agents, script execution retries, and ticket submission for unsuccessful commands.

For more information, see ConnectWise Automate Support.

Worry-Free Services Plug-in for Kaseya enhancements

Upgraded plug-in supports template assignment, command execution status, the automatic deployment of Security Agents, script execution retries, and ticket submission for unsuccessful commands.

For more information, see Kaseya Support.

Remote Manager console configuration options

  • Configurable session time-out for the Remote Manager console

  • New event type filter for the Notification Center

  • The Customers screen saves and displays your sort preferences the next time you visit the screen