Worry-Free Business Security Services Tickets in Kaseya

The following table outlines the Kaseya tickets generated by the Worry-Free Security Services Plug-in.

Command Type

Ticket Subject

Possible Reasons

Scan

[Action Required] Unsuccessful scan command - <machine_name> of <client_name> - Worry-Free Business Security Services

  • The selected endpoint does not have the Security Agent installed

  • The installation of the Security Agent on the selected endpoint is corrupt

  • The selected endpoint is offline or the Security Agent is unloaded

  • The Security Agent is performing an update

  • An internal error occurred

Update Agent

[Action Required] Unsuccessful update command - Security Agent for <machine_name> of <client_name> - Worry-Free Business Security Services

  • The selected endpoint does not have the Security Agent installed

  • The installation of the Security Agent on the selected endpoint is corrupt

  • The selected endpoint is offline or the Security Agent is unloaded

  • The Security Agent is performing a scan

  • An internal error occurred

Deploy Agent

[Action Required] Unsuccessful deployment command - Security Agent for <machine_name> of <client_name> - Worry-Free Business Security Services

  • The server has not completed the generation of the Security Agent installation package

  • An error occurred during the download of the Security Agent installation package

  • The Security Agent is currently installing or already installed on the selected endpoint

Automatic Deployment

[Action Required] Exceeded seat allocation for <machine_name> of <client_name> - Worry-Free Business Security Services

  • The Security Agent was deployed but remains unmanaged because the client does not have sufficient licenses remaining