Customers Summary

The Customers screen provides information on Kaseya customers, including the Kaseya organization name, the main client contact, the Trend Micro customer account, the contact email address, the automatic deployment status, and the last sync time with Worry-Free Business Security Services.

The following table outlines the major sections of the Customers screen.



Trend Micro Customers tab

Displays a table that outlines Trend Micro Account information for Kaseya customers

Enable Automatic Deployment to automatically deploy Security Agents to unprotected endpoints assigned to the ConnectWise Automate client once per hour.


Ensure that the Kaseya customer has sufficient licenses available before enabling automatic deployment. If there are no licenses available, the Trend Micro Worry-Free Services Plug-in still deploys Security Agents, but unlicensed Security Agents are unable to report back to the Worry-Free Business Security Services console and remain in the unmanaged endpoints list.

Non-Trend Micro Customers tab

Displays a table that outlines account information for Kaseya customers not connected to Trend Micro Accounts


To deploy a Trend Micro Security Agent, select the check boxes next to the endpoint you want to manage and click Deploy Agent.

For more information, see Importing Kaseya Customers.