Installing the Trend Micro Worry-Free Services Plug-in for Kaseya

This plug-in allows Remote Manager to sync Worry-Free Business Security Services customer and detection data with Kaseya.

Note:

The Trend Micro Worry-Free Services Plug-in for Kaseya is not supported for customers using a Customer Licensing Portal account.

  1. Open the Remote Manager console, and go to Administration > Configure third-party integration.

    The Configure third-party integration screen appears.

  2. Go to the Kaseya section.
  3. Under Worry-Free Services Plug-in for Kaseya, click Download to save the plug-in.
  4. Save the file on the Kaseya VSA server.
  5. Execute the TrendMicroWorryFreeServicesPluginForKaseya_X.X.X.msi file.

    The welcome screen appears.

  6. Click Next.

    The End-User License Agreement screen appears.

  7. If you agree to the terms in the License Agreement, select the I accept the terms in the License Agreement check box.
  8. Click Next.

    The Installation Directory screen appears.

  9. Confirm the Kaseya installation folder and click Next.

    The Ready to Install screen appears.

  10. Click Install.

    After the installation completes, the Trend Micro Worry-Free Services Plug-in for Kaseya has been successfully installed screen appears.

    Note:

    During installation, Kaseya opens a browser window displaying information regarding the integration process.

  11. Click Finish.
  12. Open the Kaseya web console and go to Trend Micro > Worry-Free Services.

    The following screen appears:

  13. Provide the Remote Manager activation credentials.
    • URL (including https)

    • Access token

    • Secret key

    Note:

    To locate the activation credentials:

    1. Open the Remote Manager console and go to Administration > Configure third-party integration and go to the Kaseya section.

    2. Under Step 3. On the Kaseya console, go to Trend Micro > Worry-Free Services and activate the plug-in., click View credentials.

    3. Copy and paste the activation credentials to the Kaseya web console.

  14. Click Connect.

    The Activation Successful wizard appears which allows you to import your existing Kaseya customers to the Trend Micro Worry-Free Services Plug-in for Kaseya

    For details, see Importing Kaseya Customers.