Before you can start receiving customer notifications from Trend Micro Remote Manager, you must first integrate ConnectWise Manage customers with Trend Micro Remote Manager.
For more information, see Integrating ConnectWise Manage and Remote Manager Customers.
After integrating the two products and associating customer accounts, you can configure the begin receiving customer notifications.
Use global notification settings: Select to use the settings configured on the Administration > Configure notifications screen
Use custom notification event settings: Select and choose the notification events that Trend Micro Remote Manager sends to the ConnectWise Manage system for this customer
For more information, see:
If you are migrating from a previous version of ConnectWise Manage and using the "TMRM Event Notifications" service board, you must configure a default service team for the service board before you can receive notifications.