Monitoring Customer Notifications

Before you can start receiving customer notifications from Trend Micro Remote Manager, you must first integrate ConnectWise Manage customers with Trend Micro Remote Manager.

For more information, see Integrating ConnectWise Manage and Remote Manager Customers.

After integrating the two products and associating customer accounts, you can configure the begin receiving customer notifications.

  1. Configure notification settings for individual Trend Micro Remote Manager customers on the Trend Micro Remote Manager console.
    1. To enable Remote Manager to send notifications to ConnectWise Manage, go to Customers > {Company}.
    2. Click the Notification tab.
      The following screen appears:
    3. In the Third-party Notifications section, select ConnectWise Manage.
    4. Select the product notification events that should be sent to ConnectWise Manage.
      • Use global notification settings: Select to use the settings configured on the Administration > Configure notifications screen

      • Use custom notification event settings: Select and choose the notification events that Trend Micro Remote Manager sends to the ConnectWise Manage system for this customer

      For more information, see:

    5. Click Save.
  2. Monitor customer notifications on the ConnectWise Manage console.
    1. From the ConnectWise Manage console, go to Service Desk > Service Board.
      Important:

      If you are migrating from a previous version of ConnectWise Manage and using the "TMRM Event Notifications" service board, you must configure a default service team for the service board before you can receive notifications.