Before you can begin to set billing periods, monitor spam stats, or receive notifications in ConnectWise Manage for Trend Micro Remote Manager customers, you must first identify and connect the ConnectWise Manage clients with corresponding Trend Micro Remote Manager customers.
ConnectWise Manage assigns a Public Key and Private Key for the new entry. The Private Key only displays once. Copy the Private Key carefully. If you lose the key, you cannot recover the Private Key again and must create a new entry and reconfigure the Remote Manager server.
The Configure third-party integration screen appears.
ConnectWise Manage URL: Type the ConnectWise Manage URL or FQDN.
By default, Trend Micro Remote Manager automatically uses HTTPS communication with the ConnectWise Manage server. If your company requires HTTP communication, you must specify the URL, not the FQDN.
Company ID: Type the company name you use to log onto the ConnectWise Manage console.
Public key: Specify the ConnectWise Manage public key that Trend Micro Remote Manager uses to encrypt communication to ConnectWise Manage
Private key: Specify the ConnectWise Manage private key used to decrypt communication from Trend Micro Remote Manager
If you do not click Test Connection, Trend Micro Remote Manager automatically verifies the connection with ConnectWise Manage when you click the Save button.
Access the ConnectWise Manage console to locate a specific customer's Company ID.
Click Verify to ensure that the company ID exists in ConnectWise Manage.
You can use the Trend Micro Remote Manager and ConnectWise Manage consoles for: