Integrating ConnectWise Manage

ConnectWise Manage is a professional services automation (PSA) and remote monitoring and management (RMM) solution that provides Managed Service Providers and Resellers real-time dashboards and reporting, incident management, service asset and configuration management, and automated billing services.

Remote Manager can send event information to ConnectWise Manage in the form of email messages that are transformed into ConnectWise Manage tickets. For this to occur, you must add notification recipients to the Remote Manager web console and several fields to the ConnectWise Manage ticketing system.

To successfully integrate Remote Manager, begin receiving notifications, and generate account tickets in ConnectWise Manage, ensure that you complete the required integration steps.