Add Trend Micro Products to ConnectWise Manage

Integrate the following Trend Micro Remote Manager products/services with ConnectWise Manage for billing purposes:

  • Worry-Free Business Security Standard

  • Worry-Free Business Security Advanced

  • Worry-Free Business Security Services

  • Hosted Email Security


This procedure displays screens from ConnectWise Manage 2015.1. Depending on the version of ConnectWise Manage you are using, the screens may vary.

  1. From the ConnectWise Manage console, go to Procurement > Products.

    The Products screen appears.

  2. Click New Item () to add a new product.

    The Product Item screen appears.

  3. Type the necessary Trend Micro Remote Manager managed product/service product IDs in the Product ID field.
    Table 1. Trend Micro Product IDs for ConnectWise Manage Integration


    Product ID

    Worry-Free Business Security Standard


    Worry-Free Business Security Advanced


    Worry-Free Business Security Services


    Hosted Email Security


  4. Specify the following information:
    • Description

    • Unit Price

    • Customer Description

  5. Click Save.

    ConnectWise Manage adds the new product to the products list.

  6. Follow the step below to continue configuring Trend Micro Remote Manager integration with ConnectWise Manage 2014.5 and earlier versions:
    1. Create a Management Solution