Create an Integrator Login

Creating an integrator login allows Trend Micro Remote Manager to send information to ConnectWise Manage.

  1. From the ConnectWise Manage console, go to System > Setup Tables.

    The Setup Tables screen appears.

  2. Type integrator login in the Table field and click Search.

    The Integrator Login setup table appears.

  3. Click the Integrator Login setup table name.

    The Integrator Login List screen appears.

  4. Click New Item () to create a new integrator login.

    The Integrator Login screen appears.

  5. Provide the Username and Password that you will use for the integrator login.
  6. In the Access Level drop-down, select All records.
  7. Enable the following available APIs:
    • Service Ticket API

      Note:

      Optionally select preconfigured service boards from the Service Board drop-down list

    • Company API

    • Product API

    • Reporting API

    • System API

    • Configuration API

    • Agreement API

  8. Click Save.

    Trend Micro Remote Manager can now send information to ConnectWise Manage.

  9. Follow the steps below to continue configuring Trend Micro Remote Manager integration with ConnectWise Manage 2015.1 and later versions:
    1. For Hosted Email Security customers, Integrate Hosted Email Security with ConnectWise Manage
    2. Add Trend Micro Products to ConnectWise Manage