Add Trend Micro Products to ConnectWise Manage

Integrate the following Trend Micro Remote Manager products/services with ConnectWise Manage for billing purposes:

  • Worry-Free Business Security Standard

  • Worry-Free Business Security Advanced

  • Worry-Free Business Security Services

  • Hosted Email Security

Note:

This procedure displays screens from ConnectWise Manage 2015.1. Depending on the version of ConnectWise Manage you are using, the screens may vary.

  1. From the ConnectWise Manage console, go to Procurement > Products.

    The Products screen appears.

  2. Click New Item () to add a new product.

    The Product Item screen appears.

  3. Type the necessary Trend Micro Remote Manager managed product/service product IDs in the Product ID field.
    Table 1. Trend Micro Product IDs for ConnectWise Manage Integration

    Product/Service

    Product ID

    Worry-Free Business Security Standard

    WFBS-S

    Worry-Free Business Security Advanced

    WFBS-A

    Worry-Free Business Security Services

    WFBS-SVC

    Hosted Email Security

    HES

  4. Specify the following information:
    • Description

    • Unit Price

    • Customer Description

  5. Click Save.

    ConnectWise Manage adds the new product to the products list.

  6. Follow the steps below to continue configuring Trend Micro Remote Manager integration with ConnectWise Manage:
    1. For customers using ConnectWise Management Solutions, Create a Management Solution and Create Cross-references