Node on Tree Cannot Be Expanded

If a node on the domain tree (under the Customers tab) does not expand when clicked, group and client information on the Worry-Free Business Security server and the Trend Micro Remote Manager server may be out of sync.

To resolve this issue:

  1. Go to the Customers > [customer] screen.

  2. Hover over the node on the Products tab that does not expand.

  3. Click the Settings icon ().

  4. Click Sync.

    Trend Micro Remote Manager instructs the Worry-Free Business Security server to resend the group information.