Connection Issues with Hosted Email Security

If you are unable to connect or disconnect Hosted Email Security, any of the following may display at the bottom of the page:

Messages

Resolution

Unable to connect to Remote Manager server. Please check the network connection and remote manager status.

Check the network connection and remote manager status then again.

Invalid authorization key

Verify the GUID. If the GUID is incorrect. delete the agent and try to connect again.

Duplicate authorization key

Verify the GUID. If the GUID is incorrect. delete the agent and try to connect again.

Unable to connect to remote managerRemote Manager server. Check the network connection and Remote Manager server status.

Check the network connection and remote manager status then try again.

Server internal error

Contact your support provider.