MSP and Reseller Accounts

There are two types of partner accounts: Managed Service Provider (MSP) and reseller accounts. These accounts have different permissions, summarized in the following table:

Note:

The parent account has full permissions.

Table 1. Permissions for Accounts

Permission

MSP Account

Reseller Account

Create partner accounts

No

No

View partner account information

No

No

Modify partner accounts

No

No

Create customer accounts

Yes

Yes

View customer account information

Yes

Yes

Modify customer account information

Yes

No

Request licenses from Trend Micro

No

No

Assign licenses to a partner account

No

No

View license information

Yes

No

Create service plans

Yes

No

Create Registration Keys

Yes

Yes

View service plan information

Yes

No

Modify service plans

Yes

No

Modify branding settings

Yes

No

Check and resend notification emails

Yes

No

Manually send pending emails and change send date

Yes

Yes