Querying Billing Reports

After your partners have submitted usage reports, you can review, reject, or approve and submit the billing information directly to Trend Micro for processing.

The following table describes the status types available for billing reports.

Table 1. Billing Report Status Types

Status

Description

MSP preparing

The partner is still reviewing the usage report

Under review

Automatic submission (no penalties)

Licensing Management Platform automatically submitted the usage report after a specified period and the report does not contain any over-provisioning discrepancies

Automatic submission (Penalties)

Licensing Management Platform automatically submitted the usage report after a specified period and the report contains over-provisioning discrepancies

Manual submission

The partner manually submitted the usage report

Returned by Trend Micro

Trend Micro reviewed the billing report and requires further clarification of the report details before processing can occur

Rejected (Returned to partner)

You have reviewed the usage report and determined that discrepancies exist that the partner must address

Submitted to Trend Micro

You have reviewed the usage report and sent the report to Trend Micro for processing

Note:

Upon submission to Trend Micro, Licensing Management Platform automatically approves the usage report for the partner account.

Completed

Trend Micro reviewed and approved the billing report

  1. Go to Billing > Billing Reports.
  2. Query for specific usage report results.
    1. Select the Report cycle year and month from the drop-down lists.
    2. Select the Status of the reports you would like to view.
    3. Select the Partner accounts to view.
      • All: View usage reports from all partners

      • Find: Type a search string to locate specific partner accounts

    4. Click Query.
    5. To export usage report data in CSV format, click Export Reports.
  3. Click the Report Cycle link of the billing report you want to view.