Purpose View general troubleshooting guidelines when setting up SSL VPN.
Location: Gateways > (gateway name) > USER VPN > SSL VPN > Troubleshooting
Learn about error messages at Understanding SSL VPN Error Messages.
Verify that the client can ping the Cloud Edge appliance successfully.
Verify that the client can access the SSL VPN-configured TCP or UDP port.
Verify that the Windows client configuration file openvpn.ovpn is configured the same as the https://<appliance_server_IP_address>/Config/openvpn.ovpn file.
Verify that the mobile client configuration file mobile.ovpn is configured the same https://<appliance_server_IP_address>/Config/mobile.ovpn.