Troubleshooting Issues

If you encounter unexpected errors while trying to save your settings on the IP Reputation Settings screen, you may be able to resolve the issue on your own. Consult the following table for guidance on resolving the problem before contacting technical support.

Table 1. IP Reputation Settings: Issues and Solutions

Issue

Possible Cause

Possible Solution

The Save button is disabled.

You do not have a valid Activation Code.

Obtain a valid Activation Code from your vendor.

You have applied for an Activation Code, but it has not yet been added to the Trend Micro Email Security system.

Try again later.

A temporary network issue is preventing Trend Micro Email Security from validating the Activation Code.

Try again later.

I cannot save my IP Reputation settings.

There is a temporary network issue.

Try again later.

Log off, log on, and try again.

There is more than one browser window open to the Trend Micro Email Security administrator console, and the session in one of the other windows has expired.

Close the other windows and try again.

Log off, log on, and try again.