Managed Accounts

End users can manage multiple Trend Micro Email Security End User Console accounts by using a single account to log on. After an end user begins managing an account, they can view the quarantined messages and set the Approved Senders associated with that account.

End users log on with their primary account, and then specify one of their managed accounts or All managed accounts at the top of the screen to view Quarantined messages and set Approved Senders for the specified account or accounts.

Figure 1. Example of the Managed Account Control

After an end user begins managing an account, that managed account will be unable to log on to the End User Console. The managed account will be able to log on again only if the account management relationship is removed. To allow the account to log on again, the primary account can remove the managed account from the Managed Accounts screen of the End User Console.

Adding a managed account does not change the credentials for that account. Disabling the feature does not change the account management relationship of accounts that end users have already added.

End users can always remove accounts from their list of managed accounts. However, end users can only add management of accounts under the following conditions:

  • The Trend Micro Email Security administrator has enabled the feature.

  • The account is a registered End User Console account.

  • The account is not currently a managed account of another End User Console account.

  • The end user is able to open the confirmation email message sent to the account address.

  • The end user has the End User Console password for the account.