Running the Touch Tool for Security Agent Hot Fixes

The Touch Tool synchronizes the time stamp of one file with the time stamp of another file or with the system time of the endpoint. If you unsuccessfully attempt to deploy a hot fix on the Apex One server, use the Touch Tool to change the time stamp of the hot fix. This causes Apex One to interpret the hot fix file as new, which makes the server attempt to automatically deploy the hot fix again.

  1. On the Apex One server, go to <Server installation folder>\PCCSRV\Admin\Utility\Touch.
  2. Copy TMTouch.exe to the folder that contains the file you want to change. If synchronizing the file time stamp with the time stamp of another file, put both files in the same location with the Touch tool.
  3. Open a command prompt and go to the location of the Touch Tool.
  4. Type the following:

    TmTouch.exe <destination file name> <source file name>

    Where:

    • <destination file name> is the name of the hot fix file whose time stamp you want to change

    • <source file name> is the name of the file whose time stamp you want to replicate

    Note:

    If you do not specify a source file name, the tool sets the destination file time stamp to the system time of the endpoint. Use the wild card character (*) for the destination file, but not for the source file name.

  5. To check if the time stamp changed, type dir in the command prompt, or check the file’s properties from Windows Explorer.